To help maintain a safe and healthy environment for all clients and trainers, we ask that everyone follow these guidelines:

Vaccination: All clients are required to be vaccinated. Clients who are unable to receive a COVID-19 vaccination for medical reasons must wear a mask during training, test regularly, and provide proof of a negative COVID-19 test.

Air Travel: If you have recently traveled by airplane, or have been in close contact with someone who has recently traveled by airplane, you must provide a negative COVID-19 test before participating in a training session.

Household Exposure: If someone in your household tests positive for COVID-19, please provide a negative COVID-19 test for yourself and wear a mask during training until the household member tests negative.

Thank you for helping us maintain a safe, healthy, and comfortable environment for everyone.

If you are experiencing cold, flu, COVID-19, or any other viral or bacterial symptoms, or simply aren’t feeling well for any reason, please cancel your session at least 24 hours in advance. When you provide 24 hours’ notice, your session can roll over to the following month.

If you wake up feeling sick, yucky, congested, run-down, or just not yourself on the day of your session, please cancel rather than coming in.

We appreciate your consideration and your help in keeping our clients and trainers healthy. Thank you for understanding!

If you cancel your personal training session at least 24 hours in advance, we will happily roll the session over to the following month or do our best to find a make-up time that works for you.

Cancellations made fewer than 24 hours before your scheduled personal training session will not roll over to the following month.

For example, if your personal training session is scheduled for 12:00 PM on Tuesday, you must cancel by 12:00 PM on Monday to receive the rollover. Any cancellation after 12:00 PM on Monday is considered a late cancellation.

We understand that illness, work, emergencies, and unexpected circumstances happen and may be completely out of your control. Unfortunately, they are also out of our control, so they are not exempt from our 24-hour cancellation policy.

Late cancellation: Canceling a small group session reservation within 24 hours of class will result in a $15 fee.

No-show: Failing to attend a reserved small group session without canceling will result in a $15 fee.

Running late? No worries—we understand! Just let us know that you’re on your way.

If we haven’t heard from you within 15 minutes of your scheduled session start time, we will consider the session canceled and it will be subject to our cancellation policy.

We appreciate a quick heads-up whenever possible. Thank you!

We require 30 days’ written notice before your next billing date to cancel your membership without penalty.

Please submit your cancellation request in writing via email at least 30 days before your next scheduled payment. If less than 30 days’ notice is provided, your membership may be charged for the next billing cycle.